HELP

Instructions

Everything you need to create your account, find and buy programs, and listen or watch on any device. Choose a topic to begin. Each one is short.

Select a topic

Creating an account is free. You pay only for the programs you choose. Everything you buy waits for you in Streaming Access, ready on any device.

1. Create your account

The home page row that says Create an account for free to stream your purchases, with the Register button marked 1.
  1. On the Home page, select Register.
  2. Fill in the Create your account window. Use an email you check often, because we send your sign-in codes there.
  3. Choose a password and select Create account. A Thank You page confirms you are in.

Once you are signed in, that same row on the Home page changes to View your account dashboard.

2. Sign in

The Sign in window with the email and password fields marked 1, the Sign in button marked 2, and the Forgot your password link marked 3.
  1. Select Login in the top menu, then enter your email and password.
  2. Forgot it? Select Forgot your password? (see the Help topic).

3. Enter the code we email you

For your safety, after your password we email you a 6-digit code. It expires in 10 minutes. Check your spam or junk folder if it does not arrive in a minute.

The code window. The six code boxes are marked 1, the 60 days and 90 days buttons are marked 2, and the Verify button is marked 3.
  1. Type the code from your email.
  2. Choose 60 days or 90 days if you want this device to skip the code. This is optional.
  3. Select Verify and sign in.
Your choice
What happens
1
60 days or 90 days
This device skips the code and keeps you signed in for that many days.
2
Nothing selected
You stay signed in for about 2 days. You will be asked for a new code the next time you sign in.
3
A different device or browser
It asks for a code once, because the choice is kept per device. Choose again there.

Use 60 or 90 days only on your own phone, tablet or computer. On a shared or public computer, leave both unselected.

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Find a program, add it to your cart, and pay. It takes a few minutes, and your purchase is ready right away.

Find the shop

The Store plus menu open, with Store plus marked 1, Shop marked 2 and Dashboard marked 3.
  1. Open the Store+ menu.
  2. Select Shop to browse, or Dashboard to go to your account.
Store+ menu
Where it takes you
•
Shop
Audio and Video programs to browse and buy.
•
Gift Card
Buy a gift card for someone.
•
Dashboard
Your account: library, orders and details.
•
Newest Releases
The latest programs added.

Choose Audio or Video

The Streaming Categories page with the Browse Video Products button marked 1 and Browse Audio Products marked 2.
  1. Browse Video Products for the widescreen video programs.
  2. Browse Audio Products for workshops and seminars.

Search for a program

The Audio Streaming Products page. The search box is marked 1, the matching programs are marked 2, the See all results bar is marked 3, and the Audio and Video switch is marked 4.
  1. Type a word or title in the search box. It searches both Audio and Video.
  2. Matching programs appear as you type, with the picture, a small icon for Audio or Video, and the price. Select one to open it.
  3. Select See all results to see every match.
  4. Use the Audio / Video switch to move between the two lists.

You can also change Items per page and Sort above the list.

Add to your cart

A product page. The Audio Preview player is marked 1, the Add to cart button is marked 2, and the cart is marked 3.
  1. Press play in the Audio Preview to hear a sample.
  2. Select Add to cart.
  3. Select the cart at the top right when you are ready to pay.

Cart and checkout

The cart. The item is marked 1, the coupon box is marked 2, and the total and Proceed to checkout button are marked 3.
  1. Check your item.
  2. Have a coupon? Enter it and select Apply.
  3. Select Proceed to checkout, fill in your details, choose how to pay, and place your order.

At checkout you will see the payment choices that are available, such as credit and debit cards and digital wallets. After your order, the Order summary page has a link, To view your streaming content, click here. Your purchase is also in Streaming Access.

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Your Dashboard is home base for your account. Open it from Store+ → Dashboard, or from the Home page row View your account dashboard.

Your six tiles

The Streaming Dashboard tiles numbered 1 to 6: 1 Streaming Access, 2 Order History, 3 Account Details, 4 Recurring Donations, 5 Payment Methods, 6 Log Out.
Tile
What it is for
1
Streaming Access
Listen to and watch everything you bought.
2
Order History
Review past purchases and view order details.
3
Account Details
Update your name, email, password and address.
4
Recurring Donations
Manage your ongoing gifts to the Foundation.
5
Payment Methods
Add, remove or choose your default card.
6
Log Out
Sign out of your account on this device.

Streaming Access

The Streaming Access page. Back to Dashboard is marked 1, the Recently Played and Favorites card is marked 2, and the category buttons are marked 3.
  1. Back to Dashboard returns you to the tiles.
  2. Recently Played & Favorites takes you straight back to what you were listening to or watching.
  3. Choose Audio or Video. Your programs are listed below. Select a title to open it.

In a long list, use Show entries to see 10 to 100 at a time, and the Search box to find a title. If you bought Podcast programs in the past, they are still kept under Podcast. They are no longer sold.

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Every audio program opens with the player at the top and its tracks below. The player now remembers your place, keeps your favorites and plays at your speed. The full story is on New Audio Player Features. Here is the quick guide.

The player

The audio player. The Recent, Favorites and Help buttons are marked 1, play is marked 2, the 15 second buttons are marked 3, speed is marked 4, volume is marked 5 and the heart is marked 6.
Control
What it does
1
Recent, Favorites, Help
Recent lists the tracks you played lately. Favorites lists the ones you saved with a heart. Help opens a short guide.
2
Play / Pause
Starts and stops the track. The waveform shows your progress, and the time on the right shows what is left.
3
Back 15 / Forward 15
Skips back or ahead 15 seconds.
4
Speed
Steps through 1×, 1.25×, 1.5×, 1.75×, 2×, then the new 0.5× and 0.75×, then back to 1×.
5
Volume
Slide to make it louder or softer.
6
Heart
Saves the track to your Favorites. Select it again to remove it.

Choose a disc and a track

The Select a Disc to Listen area. The disc buttons are marked 1, a track is marked 2, and the heart on a track is marked 3.
  1. Select a disc. Its tracks appear below.
  2. Select a track to play it. The track length is shown on the right.
  3. Select the heart on any track to save it.

Recent and Favorites

The Recently Played window with the play button, the list of tracks, and the line saying where you will start.
  • Recent keeps your last six different tracks, newest first.
  • Favorites keeps as many as you save. Remove All Favorites clears the list.
  • Both lists have their own player.

The 10-minute rule: a track or playlist longer than 10 minutes picks up where you stopped. A shorter one starts from the beginning. Your place is kept on this device and browser, and stays after you refresh or sign out. On another device it starts fresh.

Good to know

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Each video page has the player at the top, and the parts to choose from below. Your place is saved automatically, and the next time you open the video it starts there. See Smart Resume Play.

The video player

On a computer, point at the video to see the control bar. Select the picture to play or pause.

The video player control bar with numbers 1 to 11 above the controls. The numbers match the table below.
Control
What it does
1
Play / Pause
Starts and stops the video. You can also select the picture. The K key does the same.
2
Back and forward
Jumps back or forward 10 seconds. The Left and Right arrow keys do the same. Choose 5, 10 or 15 seconds in Settings (9).
3
Time
Shows where you are and how long the video is.
4
Progress bar
Drag the dot to move to any point.
5
Speed
Opens a list from 0.5× to 2×. Choose one. The speed stays for the other videos on the page.
6
Captions (CC)
Turns on captions when the video has them. The captions are created automatically by computer. We do not check them for accuracy.
7
Transcript
Appears only when the video has captions. Opens a panel under the video that fills in line by line as you watch, with the newest line first. Select Newest first to change the order. Select a line to jump to it. Copy takes all the lines so far, so you can paste them into your notes. Lines you have watched stay on this computer. The transcript is created automatically by computer, and we do not check it for accuracy.
8
Volume
Slide to change the sound. The Up and Down arrow keys also change it, and M turns the sound off.
9
Settings (gear)
Choose the skip size (5, 10 or 15 seconds). Also choose your player: FACIM player or the hosting player.
10
TV
Shows a note on watching on your TV. See Casting and AirPlay below.
11
Full screen
Fills the screen. Press Esc to leave. The F key also works.

Settings and speed

Select the gear (9) to choose the skip size and your player. Select the speed button (5) to open the list of speeds.

The settings menu opened from the gear. Skip size: 5, 10 or 15 seconds. Player: FACIM player or the hosting player.
The speed list opened above the speed button, from 2× down to 0.5×, with 1× highlighted.

The transcript

Not every video has captions. When a video has them, the Captions (CC) button (6) and the Transcript button (7) both appear. When a video has none, neither button is shown. This applies to the FACIM player. The Transcript panel opens under the video and fills in line by line as you watch. The newest line is at the top. Select Newest first to change the order, select a line to jump to it, and select Copy to take the text into your notes. The captions and the transcript are created automatically by computer, and we do not check them for accuracy.

The Transcript panel under the video, with the newest line at the top, the buttons Newest first, Copy and Close, and a note that the transcript is created automatically.

On a phone or tablet, and in Safari, the video shows its own familiar controls instead, including the button to send it to your TV (Cast on Android, AirPlay on Apple). The buttons above are for computers.

Keys on a computer

Select the video once, then use: Left and Right arrows to skip back and forward, K to play or pause, Up and Down arrows for the volume, M to turn the sound off, C for captions and F for full screen. The Left and Right arrows also work while you point at the video.

The hosting company’s player

If you prefer the player’s original look, open Settings (9) and choose Hosting player. It has its own controls, including a full transcript with a search box. To come back, point at the top-left corner of the video and press Back to FACIM player, or use the link under the video. Your choice is saved in this browser on this computer only, so it does not follow you to another device, and clearing the browser’s data puts it back to FACIM controls. Smart Resume Play works with FACIM controls only.

Choose a part

The Select a Video to Watch area. The part cards are marked 1 and the card that is playing now is marked 2.
  1. Longer programs are split into parts. Select a card to watch it.
  2. NOW PLAYING shows the part you are on. The time on each card is its length.

Watch on your TV

Above the player is a Cast / AirPlay button and a Help button. For the steps on iPhone, iPad, Android and with an HDMI cable, see Casting and AirPlay. Captions are explained on Live Caption & Translation.

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Most questions have a quick answer here. If yours does not, we are happy to help.

Forgot your password?

The reset window. The email box is marked 1 and the Send reset link button is marked 2.
  1. Select Forgot your password? on the sign-in window.
  2. Enter your email and select Send reset link. Open the email and choose a new password.

No email? Check your spam or junk folder, and make sure you used the email you signed up with.

Quick answers

If this happens
Try this
1
No sign-in code
Wait a minute, check spam, then select Resend code.
2
Video or audio is slow
Close other apps and tabs, check your Wi-Fi, then refresh the page.
3
Cannot find a purchase
Open Dashboard → Streaming Access and choose Audio or Video.
4
Want it on your TV
See Casting and AirPlay.

More answers are on the FAQ page.

Contact us

  • Email: custserv@facim.org
  • Phone: +1 (951) 296-6261, ext. 15
  • To close your account, email us at the address above.

Our purchase, refund and privacy details are under Policy Information at the bottom of every page.

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New features, in more detail

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