Frequently Asked Questions

Our streaming website supports the following web browsers. Please make sure your browser is updated to the latest version for the best viewing experience.

• Chrome
• Edge
• Firefox
• Safari
• Opera
• Brave
• DuckDuckGo

You are able to stream our content on the following devices using an internet connection:

• Desktop Computer
• Laptop
• Tablet
• Cell Phone (Android / iOS)

After you enter your email and password, we email you a 6-digit PIN code. Type it into the same sign-in window to finish signing in. If you do not see the email, please check your spam or junk folder.

On the code screen you may also choose 60 days or 90 days. That choice keeps you signed in on that device and browser for that long, and it will not ask for a code again until the time is up. If you choose neither, we will ask for a new code each time you sign in.

We accept the following forms of payment:

• VISA
• MasterCard
• AMEX
• PayPal
• Apple Pay
• Google Pay
• Link

Additionally, for Donations only, we also accept Cryptocurrency for Bitcoin, Ethereum, Solana, Ripple (XRP), Tether (ETH), and USDC (ETH). If you would like to send another cryptocurrency, please email us for the token address.

To purchase a streaming product, you first create a free account with your email and a password. This is how your purchases are assigned to you.

There are four ways you can access your streaming content:

1. Login to your account. You will immediately be taken to your account dashboard. Click on the Streaming Access link.
2. When you are logged in and have just placed an order, an Order summary page is displayed, and there is a sentence that reads near the top of the summary: “To view your streaming content, click here”
3. From the home page of this website, when you are logged in, find the row View your account dashboard, just below the Latest Release boxes. Click the Dashboard button, then click on the Streaming Access link. You must be logged in to see this row. If you are not logged in, you will see a Register button instead.
4. Use the Dashboard link in the top menu. When you are logged in, a Dashboard link appears in the top menu on every page of this website, so you can reach your dashboard from anywhere. Select it, then click on the Streaming Access link.

After clicking on the Streaming Access link, you will be taken to the Streaming Purchases page. Select the streaming format you purchased; Audio, Video, etc. You will then be able to select the product title.

There are no limits for program titles you purchase, meaning:

• Program titles are added to your account permanently and there is no expiration.
• You can listen or view a program title as many times as desired.

Buffering usually means the video is arriving more slowly than it plays. These steps help in most cases:

• Pause the video for a minute or two to let it load ahead, then press play.
• Close other tabs, programs and devices that are using your internet connection at the same time.
• Choose a lower video quality with the gear (settings) icon in the video player.
• Restart your device and your Wi-Fi router. To restart the router, unplug it for 30 seconds, then plug it back in.
• Update your browser to the latest version, or try a different one from our supported list above.
• Clear your browser’s cache (a full clear), then close and restart the browser before you try the video again.

If the video still will not play, please email us at custserv@facim.org and tell us the title and the device you are using.

Use the Search box at the top of our Audio and Video product pages. Start typing a title, a word or a SKU number, and up to five matching titles appear with their picture and price. Click one to open it, or press Enter to see all of the results.

• The results page shows Audio and Video together. Use the All, Audio and Video buttons to show just one kind.
• Choose how many titles to show on each page, and sort them by best match or by title, A to Z or Z to A.
• The words can be in any order, and capital letters and apostrophes do not matter.

Donations can be made online, by mail, phone, or fax. Click here to make an online donation.

Additionally we also accept Cryptocurrency for Bitcoin, Ethereum, Solana, Ripple (XRP), Tether (ETH), and USDC (ETH). If you would like to send another cryptocurrency, please email us at custserv@facim.org for the token address. Click here for more information.

The Foundation's address for donating by mail is: 375 N Stephanie St Suite 2311 Henderson NV 89014-8903.

To make a donation by phone, you may call +1 (951) 296-6261 ext. 15 and speak to a staff member. We are happy to set up recurring donations for those who are interested.

For faxing information about a donation, the fax number is: +1 (951) 296-9117.

When you create a student account, your email address is added to our mailing list. You can also sign up for our mailing list from the home page.

We do not sell or rent our mailing list to third parties. The information you provide to the Foundation when signing up for our email list, ordering a product, or making a donation will not be given to others.

To stop receiving our streaming email announcements, use the unsubscribe link at the bottom of any of our emails, or send us your request at custserv@facim.org. You can also write to us at that address to change your email address.

If you wish to change your streaming account email, you can do so by going to the Streaming Dashboard and selecting Account Details when logged in.

1. Click Sign In, then click Forgot password?
2. Type the email address of your account and click Email Me a Reset Link.
3. Open our email and click the link in it to choose a new password. If you do not see the email, please check your spam or junk folder.

Because our products are streamed, we review refund requests on a case-by-case basis. If you purchased something by mistake, such as the Video version instead of the Audio version, or a physical product that is sold only in our online store, please email custserv@facim.org as soon as possible. For details, please see our Refund Policy.

Please send us an email request at custserv@facim.org.

Please email us at custserv@facim.org.