This section will describe the steps required to create an account and make a purchase on our website.  If you are new to this website you will want to read through this section.  If you already have an account setup, please see the Dashboard tab for what has primarily changed.

1.  You need to create an account in order to purchase teaching materials from the store. Go to the Home page and select the orange Sign Up button in the Create a Free Account section. 

2. Enter the appropriate information in the pop-up window that appears to create your account. When finished press the blue Sign Up button.  

3. Next you will be transferred to a Thank You page for signing up.  You can click the Shop button on this screen or select Store then Shop from the main menu.  At this time you are logged into your account so you can view teaching materials and purchase.

4. The main menu will change from "STORE"  to "STORE+" when you are logged in.   From this drop down menu, you can select:
     • Shop - Access Kenneth Wapnick's teaching materials.
     • Gift Card - Get a gift card for your family and friends.  Gift cards do not have an expiry date.
     • Dashboard - Access to your purchases as well as view/perform account operations.  Appears only when logged in.
     • Newest Releases - Newest teaching materials added to the Streaming Website.
 
    You can also select from the top menu:
        • Facim - Facim - Online Store - Transfers to Online Store website, Facim - Main Website - Transfers to Facim.org website.
        • Home - Takes you to the home page of this website.
        • What is Streaming? - Explanation of how this website delivers audio and video content.
        • Help - You are currently on this page.
        • Donate - Make a donation to the Foundation and help support the running and maintenance of this website.
        • Login/Logout - Login or Logout of your account.  See Other tab for more information.
        • Cart - After adding teaching materials you wish to purchase, a button appears for your Cart with current purchase amount.

5. Go to Store+ then Shop, on this next page select from the following for teaching materials of interest:
     • Digitally Enhanced Video - Kenneth Wapnick video programs in new digitally enhanced widescreen video format.
     • Standard Video - Kenneth Wapnick video programs in original recorded format.
     • Audio - Kenneth Wapnick programs in audio.

6. Browse through the programs on the collection grid pages.  You can also search for a program title using the Search field.

7. After reviewing a program and its description, select Add to Cart. Note: You can view multiple programs in any recorded format, including a donation and add them to your Cart to make a single purchase.

8. You can see the items in your cart by clicking the Cart button at the top menu.  The button displays the current number added and total cost of the items in the cart.

9. On the Cart page you can view the contents of the cart.  You can select the blue "x" icon to remove an item, or if everything looks good, click on Proceed to Checkout orange button.

10. On the checkout page, enter your Billing details and select a payment method, enter payment details and checkout.  We accept Credit Card (Visa, Master Card, American Express, etc.) or PayPal. 

11. After purchasing, the order receipt page appears.  You can access your purchases by clicking on the product links.  Please also check the Dashboard tab at the top of this page to also learn another method for accessing your purchased content.

This section describes the various options of your Streaming Dashboard and how to access your purchased content, view your account details, etc.

1. You can access your Streaming Dashboard in the following ways:
     •  Login - After you login you are immediately taken to the Streaming Dashboard.
     •  Home page - You need to be logged in.  Under the banner of the website, there is a blue Streaming Dashboard button.
     •  STORE+ - After you are logged in, the main menu changes from STORE to STORE+.  A dashboard link is in the dropdown.

2. The following describes the different options within the Streaming Dashboard. Most of these sections are self explanatory and some may offer additional option(s) to select.  To select a section, click on a tile icon. The dashboard page will update and display the selected contents below the Dashboard Home and Shop buttons:

     • Streaming Access - This is where you access all of your purchased content. More explained below.
       Note: We have also included programs you have previously purchased but may no longer be available for sale.
     • Order History - View all of your previous orders.  Within each order you can also access your purchased content.
     • Account Details - Within this section you can do the following:
          • Update your full name, display name, or email address.
          • Change your password.
     • Donation History - View your donation history and make changes to your recurring donations.
     • Payment Methods - View your different payment methods, as well as set up or delete your default payment method.
     • Log Out - Log out of the Streaming Website.

The following buttons below the dashboard:
     • Dashboard Home- Refreshes the streaming dashboard page to the default view.
     • Shop - Navigates to the Store's category selection page to view video and audio categories.

3. Streaming Access - This is just an overview of this particular dashboard section.
     • After you have purchased a product or if you have previous purchases. You can find all your purchased products listed in the
       appropriate media categories. Click on a tab under SELECT to locate your purchase.
      Note: Some categories have sub-categories as shown.
     • You can also select the Dashboard button to return to the main Streaming Access dashboard.

     • Below your category selection you will see a list of purchased program titles.
       Please note you have the following options available to you:
          •  Program Title - Click on a program title to view/listen. (e.g., A Tale Told by an Idiot:...)
          •  Show ## Entries - Select from 10 to 100 program titles to display per page.
          •  Search - Search for a specific program title.
          •  Pagination - Select a page number or select Previous/Next page. 

General Comments
     • Some programs have multiple parts.  In this case you will see a SELECT header with tabs below to listen to the parts.
          • Audio Products use this style of tabs:

Audio Programs
     • There are two different styles of Audio Player. The first is the full playlist style player:
          •   Play/pause the audio.
          •  Move to Previous (<<) and Next (>>) track, middle icon is to repeat playlist after ending to beginning.
             Note: You can also click on a single track to play.
          •    Open player in separate window.
          •   Volume control - Note: You may have to change your computer's volume as well if set low.
          •   Progress bar - displays begin/end times.
            Note:  Select within progress bar to jump to that specific timestamp within the track.
          •     Collapse/expand playlist.
          • Slider used to scroll up/down through the playlist when there are more than twelve tracks.
            

The second player is the audio podcast style player:
          •   Play/Pause the audio.
          •   Repeat playlist after ending to beginning.
          •    Open player in separate window.
          •   Volume control - Note: You may have to change your computer's volume as well if set low.
          •   Progress bar - displays begin/end times.
            Note:  Select within progress bar to jump to that specific timestamp within the track.

General Comments
     • Some programs have multiple parts.  In this case you will see a SELECT header with tabs below to view the parts.

          • Video Products use this style of tabs:

Video Programs
     • The following options are available on the video player interface:

Smart Resume Play

You can now leave the webpage where you are viewing a video, return later, and resume where you left off, with no need to keep track of where you were. The video will begin 5 seconds before where you ended.

Note:  To work properly, you need to be using the same device (e.g., Laptop), as well as the same web browser (e.g., Google Chrome).

If you would like to go back to the beginning of the video you can do either of the following:

     •   Click and drag the time marker using a mouse or finger if on a mobile device on the progress bar.

     •   Click the icon and select Start.

Forgot Your Password
     • Click on the blue Login button at the top menu and select Forgot Password? link on the pop-up window.
          • You will then be asked to enter your email address. 
          • Next you will be sent an email.  If it does not arrive in a couple minutes, please check your junk folder.
          • Click the link in the email that says "Click here to reset your password".
          • A new web page will open, enter a new password and confirm password, then press Change Password button.
          • You should now be able to login using your new password.

How do I cancel my account?
     • Please send us an email request at [email protected].